Package Description
Responsible to: Head of Mobility Services
Starting salary: £44,330 per annum
Working Hours: 35 per week
Contract details: Full time. Monday to Friday. 9:00 am to 5 pm. Hybrid working and some mandatory office days required.
About the team and the role
London Councils is seeking a Performance and Governance Officer to work within our Transport & Mobility, Mobility Services team.
Mobility Services provides administration support and customer service on behalf of the 32 London boroughs and City of London Corporation for the Freedom Pass and Taxicard schemes.
Both schemes provide concessionary and subsidise travel for elderly, vulnerable and disabled people who live in London.
Freedom pass provides free travel for elderly and disabled people who meet the eligibility criteria on the Transport for London (TfL) network and transport operators, operating within the English National Concessionary Travel Scheme (ENCTS). London Councils manages the outsourced contract of this service on behalf of the 32 boroughs and City of London Corporation.
Taxicard is a service that provides subsidised journeys in Taxis and private hire vehicles for people with a disability who would find it difficult to travel on public transport. The service is funded by TfL and the boroughs, with London Councils providing administrative services and contract management of the taxi service provider.
If you have any queries or would like to informally discuss the role, please contact Andy Rollock at Andy.Rollock@londoncouncils.gov.uk
- Application deadline: Sunday 21 September (11:59 pm)
- Interviews: 6, 7 & 10 October 2025
Job Introduction
Why join us?
At London Councils, you’ll be part of a forward-thinking organisation that champions innovation and improvement across London’s local government.
This is an exciting time to join London Councils Mobility Services as we embark on a new pathway with new contractors and this role will play a key part in assisting to shape improvements for Londoners, boroughs and partners.
London Councils offers a supportive environment, where people are encouraged to be their authentic selves to produce their best work. We offer flexible working conditions with a mixture of home working and office based. Our office is situated in Arthur Street and offers a bright, airy and collaborative working environment.
So, if you want to help us improve the lives of Londoners, this role could be for you!
Role Responsibility
What you’ll do:
Lead day-to-day governance and contract management for Freedom Pass and Taxicard, collaborating with partners to keep delivery on track.
Own procurement and the full contract lifecycle — market engagement, tendering, mobilisation, renewals/variations ensuring value and compliance.
Monitor KPIs/SLAs, turn performance data into action, and escalate/apply remedies where standards aren’t met.
Produce clear performance reports and maintain governance records (risks, actions, change notices, exit/BCP) to drive continuous improvement.
Read about the job activities in more detail in the Job Description and Person Specification document attached below.
The Ideal Candidate
What we are looking for:
We are seeking a highly motivated Performance and Governance Officer to support the delivery, monitoring, management of contracts and performance frameworks across the contracts we manage. You will play a key role in ensuring that our commissioned services deliver high-quality outcomes, achieve value for money, and comply with statutory and contractual requirements. You will report to the Head of Mobility Services and work alongside and collaboratively with the Mobility Services Team Manager, Product Manager, boroughs, contractors and stakeholders.
About the Company
London Councils is the collective of London local government, the 32 boroughs and the City of London Corporation. They come together through London Councils to work in collaboration to deliver their shared ambitions for London and Londoners.
Through lobbying, collaboration and partnership, we ensure the voice of the London boroughs are united, and heard at a local, regional and national level.
We also run a number of services on behalf of the boroughs including the Freedom Pass, Taxicard and Health Emergency Badge (HEB) and London Lorry Control Scheme (LLCS).
Read more about London Councils - London Councils
Our Recruitment Approach
All applications will be processed using a blind sifting method. This means that personal identifying details will be removed to ensure fair and unbiased shortlisting of applications.
We are committed to equal opportunities and encourage applications from all backgrounds. Reasonable adjustments will be made to support candidates during the recruitment process.
