Package Description
Responsible to: Warmer Homes London Managing Director
Starting salary: £77,407 per annum
Working Hours: 35 per week
Contract details: Full time/ Part-time (part-time option possible). Hybrid working, some mandatory office days required.
London Councils operates in a hybrid working environment as an agile employer, working across its Strategic Directorates.
If you have any queries or would like an informal discussion about the role, please email Recruitment@londoncouncils.gov.uk and we will arrange this for you.
Please be advised that the application deadline for this role will close at 11:59pm on 26 September 2025.
Interviews are due to be scheduled for the week commencing 6 October 2025.
Job Introduction
Role Responsibility
This is a strategic leadership position within Warmer Homes London. As Head of Operations, you will be part of the Senior Leadership Team, responsible for building the organisation’s operational capacity and ensuring delivery excellence.
Warmer Homes London is a new organisation jointly funded by the Mayor of London and London Councils; working in partnership with boroughs, housing associations and our delivery agents to invest an initial three-year capital programme of £231million to improve the energy efficiency of Londoners’ homes. Our mission is to make them greener, healthier, and more affordable to heat.
We are seeking a Head of Operations to lead WHL’s core corporate functions including strategic planning, performance reporting, governance, communications, finance coordination, and internal systems development to ensure that WHL delivers against its multi-year investment and delivery plans.
This role will also play a key role in managing stakeholder relationships, supporting governance structures, and championing data-led decision-making and continuous improvement.
Read about the job activities in more detail in the Job Description and Person Specification document attached below.
The Ideal Candidate
You are a strategic and collaborative leader with a strong track record in operational or corporate service roles, ideally within the public sector or a public-private partnership environment. You bring experience in strategic planning, governance, and programme performance management, along with the ability to lead teams through growth and change. With excellent communication and stakeholder engagement skills, you are committed to inclusive leadership, public service values, and drive impact at scale. You will ideally have an understanding of delivery of capital programmes in the built environment across housing, infrastructure or asset management.
About the Company
London Councils is the collective of London local government, the 32 boroughs and the City of London Corporation. They come together through London Councils to work in collaboration to deliver their shared ambitions for London and Londoners.
Through lobbying, collaboration and partnership, we ensure the voice of the London boroughs are united, and heard at a local, regional and national level.
We also run a number of services on behalf of the boroughs including the Freedom Pass, Taxicard and Health Emergency Badge (HEB) and London Lorry Control Scheme (LLCS).
Read more about London Councils - London Councils
Our Recruitment Approach
All applications will be processed using a blind sifting method. This means that personal identifying details will be removed to ensure fair and unbiased shortlisting of applications.
We are committed to equal opportunities and encourage applications from all backgrounds. Reasonable adjustments will be made to support candidates during the recruitment process.
